Having a common and accurate way of spelling can help ensure clear and accurate communications. In addition, it is a requirement of the SIA training for security staff. It is highly valuable for all customer service and call centre employees. In conclusion, knowing the NATO phonetic alphabet can help to facilitate clear radio or telephone communication of details. In addition, it is also known as International Civil Aviation Organisation (ICAO) phonetic alphabet. The NATO or international phonetic alphabet is sometimes referred to as the English or British phonetic alphabet. International standard – The NATO Phonetic alphabet Please use this printable phonetic alphabet in your training or on your workspace. In the Pronunciation column of the table, bold shows emphasis. In the table below we list the letter, the word representing the letter and the pronunciation, of the international phonetic alphabet. Similarly, T’ in Table’ is assigned the sound /t/. But if P’ is paired with H’, for example in Photo’, ph’ sounds like /f/. This was done to ensure that when used over a “crackly” radio signal the message was still clear. Phonetic spelling comes handy in these cases. It was designed so that:Ī) the word representing the letter start with the letter concerned,Ĭ) Most importantly of all, each words sound nothing like any other. The international phonetic alphabet or NATO Phonetic Alphabet was designed in a specific way. Is it really beyond the training of people for them to learn the international phonetic alphabet? It’s simple and with the aid of a printed memoir, often only takes a couple of hours to master. Phonetic Alphabet – a basic skill for customer service and security teams? If you do not hear the word you are expecting it both introduces errors and slows down the communication process. Then the person in the call centre starts saying things like “ A for apple” or “ T for tree“.
On a phone call to a call centre and trying to make sure that the spelling of a name or address etc is correct. We have all had the call centre experience.
Great for SIA Training and Customer Service Training The NATO Phonetic Alphabet for effective communications.
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